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Terms & Conditions

Last Updated: May 2026

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Welcome to Alma Beauty (“Alma Beauty,” “we,” “our,” or “us”). By booking an appointment, purchasing a product, using our website, or receiving services from Alma Beauty, you agree to the following Terms & Conditions. Please read them carefully.

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1. Appointments & Booking

Appointments can be booked online, in person, or through approved booking platforms connected to Alma Beauty.

By scheduling an appointment, you agree to provide accurate and complete information including your name, phone number, email address, and payment information when required.

We reserve the right to refuse service to anyone for inappropriate behavior, repeated no-shows, late arrivals, or failure to follow salon policies.

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2. Deposits & Payments

Some services require a deposit to secure your appointment. Deposits are non-refundable but may be transferred to a future appointment if the appointment is canceled or rescheduled at least 24 hours in advance.

Appointments canceled within 24 hours of the scheduled appointment time will result in the loss of the deposit.

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3. Cancellation & Rescheduling Policy

We kindly ask clients to provide at least 24 hours notice for cancellations or rescheduling.

Failure to cancel within the required timeframe may result in:

  • loss of deposit

  • cancellation fee

  • restriction from future bookings

No-shows may be charged up to 100% of the scheduled service amount.

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4. Late Arrivals

We understand that life happens and unexpected delays can occur. If you are running late, please contact us as soon as possible.

Clients arriving late may receive a shortened service in order to respect the appointments scheduled after them. In some cases, if there is not enough time to safely or properly complete the service, the appointment may need to be rescheduled and treated as a late cancellation.

We always do our best to accommodate our clients while maintaining a smooth experience for everyone.

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5. Results Disclaimer

Alma Beauty provides professional beauty and skincare services customized to each client; however, results may vary depending on:

  • skin condition

  • lifestyle

  • home care

  • medical history

  • consistency with treatments

We do not guarantee specific results.

Clients are responsible for following all aftercare instructions provided by the esthetician.

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6. Health Conditions & Contraindications

Clients must disclose any relevant:

  • allergies

  • medications

  • skin conditions

  • pregnancy

  • recent procedures

  • medical concerns

Failure to disclose important health information may affect treatment safety, treatment suitability, and overall results.

Alma Beauty reserves the right to refuse, modify, or reschedule services when necessary for client safety.

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Certain treatments, including waxing, brow lamination, lash services, chemical exfoliation, and advanced facial treatments, may require clients to temporarily stop using specific skincare products or medications before and/or after their appointment. This may include products containing:

  • retinoids or vitamin A derivatives

  • exfoliating acids (AHAs/BHAs)

  • benzoyl peroxide

  • prescription acne medications

  • certain active skincare ingredients

Clients are responsible for reviewing and following all pre-care and aftercare instructions provided by Alma Beauty to help ensure safe treatments and optimal results.

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7. Refund Policy

Due to the nature of beauty and skincare services:

  • services are non-refundable

  • deposits are non-refundable

  • retail products may only be exchanged if unopened and approved by management

If concerns arise regarding a service, clients must contact us within 48 hours so we can review the situation and provide reasonable solutions when appropriate.

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8. Packages & Promotions

Packages, discounts, and promotional offers:

  • cannot be combined unless stated otherwise

  • are non-transferable unless approved

  • may have expiration dates

Alma Beauty reserves the right to modify or discontinue promotions at any time.

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9. Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash.

Lost or stolen gift cards may not be replaced.

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10. Website & Intellectual Property

All content on this website including:

  • logos

  • branding

  • photos

  • graphics

  • text

  • service descriptions

  • educational content

is the property of Alma Beauty and may not be copied, reproduced, or used without written permission.

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11. Limitation of Liability

By receiving services at Alma Beauty, you acknowledge and accept that all treatments carry possible risks including sensitivity, irritation, allergic reactions, or unexpected results.

Alma Beauty and its team are not liable for adverse reactions when clients fail to disclose medical conditions, allergies, medications, or fail to follow aftercare instructions.

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12. Privacy

Your privacy matters to us. Information collected through bookings, forms, purchases, or website usage is used only for business operations, communication, and improving client experience.

We do not sell or share personal information with unauthorized third parties.

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13. Policy Updates

Alma Beauty reserves the right to update these Terms & Conditions at any time without prior notice. Continued use of our services and website indicates acceptance of any updated terms.

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10. Contact

For questions regarding these Terms & Conditions, please contact:

ALMA BEAUTY
607 Lorna Sq, Hoover AL 35216
Email: Astrid@almabeautybhm.com
Phone: 786-727-2236

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